They acted normally.
To do otherwise would have required more time and effort than they judged to be appropriate.
Important officials must prioritize.
Like the priest and the Levite, who judged it sufficient to change lanes and to pass by on the other side of the road.
Luke 10:30-33 And Jesus answering said, A certain man went down from Jerusalem to Jericho, and fell among thieves, which stripped him of his raiment, and wounded him, and departed, leaving him half dead. And by chance there came down a certain priest that way: and when he saw him, he passed by on the other side. And likewise a Levite, when he was at the place, came and looked on him, and passed by on the other side. But a certain Samaritan, as he journeyed, came where he was: and when he saw him, he had compassion on him,
And if relatives of the man who fell among thieves had called upon the priest or the Levite to reverse a court order restraining the Samaritan, might they not be tempted to stand by their earlier decisions?